eBook: "Login failed"? Student eBook

1. Do NOT use Internet Explorer!

Use Safari, Firefox, or Chrome

2. Make sure you are using the Class URL your teacher gives you!  Below is what you should see.

The class URL starts with the first two letters of your teacher's last name and ends in .org.  

Make sure you are using the Class URL your teacher gives you!  Below is what you should see.

3. Check to be sure you logged in correctly. (Read below.) If EVER you tried a URL that is NOT correct, your computer will 'remember' the wrong one.  So, go to step 4 and clear your cache!

  • Is the Caps Lock on?  Your login is case sensitive. Make sure it is off!
  • Be sure you did not add blank spaces at the beginning or end of the login and password.
  • Your username is your initials followed by a number (usually a 1).  Be sure you did not add an 'l'(el) or an 'i"(eye) for the 1(one).
  • Be sure the URL ends in a .org and does NOT have a www.

4. iPad Users:

Go to settings.  Verify that the system is updated and Safari has cookies enabled!

  • Go to General: update system software if needed.
  • Go to Safari: Check to see that cookies are enabled.
iPad Users:

5. Finally, if none of the above works, refresh your browser and empty your cache.

Finally, if none of the above works, refresh your browser and empty your cache.

To refresh your browser window, click on the backwards arrow usually found at the right or left of your URL.

5.1. EMPTY FIREFOX CACHE:  Go to the top menu and click on 'Firefox' and then 'Preferences'.

EMPTY FIREFOX CACHE:  Go to the top menu and click on 'Firefox' and then 'Preferences'.

5.2. Choose the 'Network' tab and then click on 'Clear Now'.

Choose the 'Network' tab and then click on 'Clear Now'.

5.3. EMPTY SAFARI CACHE: Go to the top menu and click on 'Safari' and then 'Empty Cache'.

EMPTY SAFARI CACHE: Go to the top menu and click on 'Safari' and then 'Empty Cache'.

5.4. A popup menu will appear.  Click 'Empty'.

A popup menu will appear.  Click 'Empty'.

5.5. EMPTY CHROME CACHE: Go to the top menu and click on 'Chrome' and then 'Clear Browsing Data'.

EMPTY CHROME CACHE: Go to the top menu and click on 'Chrome' and then 'Clear Browsing Data'.

5.6. A popup menu will appear.  Choose the time period.  Click the checkbox 'Empty the cache'. Then click the button "Clear browsing data'.

A popup menu will appear.  Choose the time period.  Click the checkbox 'Empty the cache'. Then click the button "Clear browsing data'.